Approva Receives Prestigious SSPA STAR Award for Excellence in Emerging Business Support
Approva® Corporation announced that the company received the 2007 SSPA STAR Award for Service Excellence in Emerging Business Support for exemplary technical support.
October 16, 2007 - Reston, VA
Approva® Corporation (http://www.approva.net), the leader in continuous controls monitoring and audit automation software, today announced that the company received the 2007 SSPA STAR Award for Service Excellence in Emerging Business Support for exemplary technical support. The award was presented by the Service & Support Professionals Association (SSPA), the nation’s largest and most prestigious organization for technical support and services professionals.
As the winner in the Emerging Business Support category, Approva was recognized for providing exceptional customer support that effectively maintains customer satisfaction and loyalty and assists in driving new business.
“We are honored to be selected by the SSPA for such a highly competitive award,” said Judith Platz, vice president of global customer support for Approva. “The recognition demonstrates our commitment to provide exceptional support and education to our growing customer base. As we expand our market presence in the governance, risk and compliance (GRC) space, we are also establishing new standards in global customer support and education to help our customers maximize the returns on their investments.”
The SSPA Star Award honors companies that consistently demonstrate a high level of commitment to delivering world-class results in technical support. Companies seeking the SSPA STAR Award undergo a rigorous evaluation process against an extensive set of criteria, with the winners selected by the SSPA’s Advisory Board members.
“Traditionally, the SSPA Service Excellence award winners have set the standard for the industry by delivering world-class, value-added service and support to their customers,” said Stephen Smith, executive director, SSPA. “This year’s group of winners was no exception, and the dedication of these organizations continues to impress within the service industry.”
About the SSPA
The SSPA is chartered with bringing together the service and support community’s best and brightest minds to deliver a relevant blend of market research, programs and certifications including the distinguished Excellence in Service Operations program, as well as networking, media and analyst relations, education and other information resources. SSPA’s core constituents include the world’s leading enterprise and consumer technology companies as well as scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International (AFSMI) and the Electronic Supply Chain Association (ESCA). For more information, visit http://www.thesspa.com.
About Approva
Approva® Corporation is the industry-leading provider of governance, risk and compliance (GRC) software and is the continuous controls monitoring standard for half of the Big-4 audit firms. We enable business, finance, IT and audit professionals to automate and strengthen business and IT controls across SAP, Oracle, JD Edwards, PeopleSoft and other legacy applications. Global companies such as Bayer, DirecTV, Discovery Communications, First Advantage, Honeywell, P&G, Pratt & Whitney, Siemens and T-Mobile rely on Approva to reduce compliance risk, increase operational efficiency and flag exceptions to their business controls. Approva has certified integrations with Microsoft, Sun Microsystems, IBM and SAP to provide a holistic GRC solution. For more information, visit http://www.approva.net.